Technical Services
350+ Years of Combined Technical Expertise
The Technical Services team at Reliable proudly provides all of our customers with product support and expertise. Our product specialists are here to provide timely technical guidance and expert advice.
To get in touch with our team, email us at techserv@reliablesprinkler.com or call us at 1-800-557-2726.
Meet the Technical Services Team
Together, our team brings over 350 years of industry experience and a multitude of degrees and professional certifications—ensuring you have access to expert product knowledge when you need it.
George Nicola
Technical Services Director
George has over thirty-three years in the fire protection industry, including design, sales, and management experience. George was previously licensed as a Fire Protection Contractor in the state of Florida and has been with Reliable since 2011. He is a current member of the Florida Fire Sprinkler Association Board of Directors. George holds a Bachelor of Science in Business Administration from Youngstown State University and an MBA from the State University of New York at Buffalo. He is also an NFPA Certified Fire Protection Specialist (CFPS).
Cary Webber
Director of Resource Application
Cary has over forty-five years of experience in the fire protection industry, having held positions as designer, estimator, project manager, service manager, and inspections manager. Cary joined Reliable in 2012 as a Technical Services Manager for the West Coast region and was promoted to Director in 2017. He holds a Bachelor of Arts degree in Business Administration from the University of Washington and an Associate in Applied Science degree in Mechanical Engineering Technology from Spokane Community College. He has been NICET certified as a Level IV Senior Engineering Technician (SET) in automatic sprinkler system layout and is an NFPA Certified Fire Protection Specialist (CFPS). Cary currently sits on the NFSA Engineering and Standards, NFPA 11, 13, 15, and 30 committees.
Alan Larson
Manager
Alan has more than thirty-five years of experience in fire protection, including with Reliable since 2008. He has familiarity with contracting, fire protection engineering, design, and manufacturing. Alan served as a member of the NFPA Committee on Residential Systems from 2005 to 2008. He graduated from Ferris State University in 1984 with a degree in Architectural Technology. Alan is a NICET Level III Certified Engineering Technician (CET) in automatic sprinkler system layout and an NFPA Certified Fire Protection Specialist (CFPS).
Scott Hanson
Manager
Scott has over thirty-three years in the fire protection industry and has been with Reliable since early 2012. Scott worked over twenty-five years in fire sprinkler contracting in both the Pacific Northwest and upper Midwestern regions of the United States. Prior to his sprinkler career, he was a licensed journeyman plumber. Scott has a Bachelor of Science degree in Business Administration and is NICET certified as a Level IV Senior Engineering Technician (SET) in automatic sprinkler system layout.
Brandon Telford
Manager
Brandon has been with Reliable since 2015 and has over twenty-six years of fire protection industry experience. Brandon started his career working nine years in the Mid-Atlantic region, followed by three years working on Department of State and Department of Defense projects in Albania and Qatar. Before joining Reliable, he worked six years as a sales territory manager for a fire protection products manufacturer. Brandon holds an Associate in Applied Science degree in both Fire Protection Engineering Technology and Safety Management from Delaware Technical Community College. He is a Certified Fire Protection Specialist (CFPS) through NFPA and has achieved NICET certification as a Level III Certified Engineering Technician (CET) in automatic sprinkler system layout. Brandon actively participates on the NFSA Engineering and Standards, NFPA 13, 13R, 13D, 15, and 25 technical committees.
Antonio Luis
Manager
Antonio is a chemical engineer with over twenty years of experience focused on the fundamental approach to process safety and fire protection for chemical and petrochemical industry, building, refinery, and offshore projects. Antonio has performed technical safety engineering and fire protection system design for customers such as Valero, Pemex, Petrobras, ExxonMobil, BP, BASF, Petrokemya, Chevron, and Tokyo Gas in the United States, Mexico, and overseas. He holds a Bachelor of Science in Chemical Engineering and a Master’s Degree in Engineering Project Management from the Universidad Nacional Autónoma de México UNAM, Mexico City. Antonio started with Reliable in 2017.
David Thompson
Manager
David started with Reliable Automatic Sprinkler in July of 2018, after thirty-six years in fire protection contracting for various Pacific Northwest and Southern California companies. He is currently based in Portland, Oregon. His experience began as a fire sprinkler design technician and progressed to include estimating/sales, project management, department, and office management. David attended Washington State University and holds a certificate in Industrial Management from Cornell University. David is certified by NICET as Level III Certified Engineering Technician (CET) in automatic sprinkler system layout.
Sam Schwander
Manager
Sam joined Reliable in 2019. He entered the Fire Protection industry in 2012 as a Special Hazards and Fire Sprinkler Systems designer in New York City, where he was responsible for the full development and installation processes of fire protection systems in accordance with NFPA Standards, NYC Building Code, and insurance requirements. He has a BS in Civil Engineering from Northeastern University and is a NICET Certified Engineering Technician (CET) in Water-Based Systems Layout (Level III) and Special Hazards Suppression Systems (Level II).
Matt Rouleau
Manager
Matt has over twenty-five years in the fire protection industry, starting out in fabrication then moving into design-engineering, estimating, and management. He also has nearly a decade of manufacturing experience as a member of a product development engineering team. Mr. Rouleau is currently a NICET certified Level IV Senior Engineering Technician (SET) in Automatic Sprinkler System Layout and NICET Certified Level III Certified Engineering Technician (CET) Inspection and Testing of Water-Based Systems. He was previously licensed as a Fire Protection Contractor in the state of Ohio and Maine and is currently licensed as a Fire Protection Contractor in the state of Michigan. Matt was a Journeyman Sprinkler-fitter with UA Local 669 from 2006 through 2024. Mr. Rouleau currently sits on the ASSE Fire Protection Technical Committee.
Reggie Hancock
Project Specialist
Reggie has over 30 years in the fire protection industry. He began his career as sprinkler installer rising through the ranks to hold positions as a foreman, superintendent, and operations manager. Reggie joined Reliable in 2024 to pursue his passion for educating others on the installation, maintenance, repair and troubleshooting of sprinkler systems.
Allison Calder
Manager
Allison joined the Reliable Team in December of 2024 and has over ten years of experience within the fire protection industry. She started her career working for various contractors and has worked designing sprinkler systems, estimating, and managing installation projects. Allison has a BS in Architecture from Wentworth Institute of Technology and an Associate Degree in Fire Protection Engineering Technology and Applied Sciences from Delaware Technical. Allison is a Level II NICET Certified Engineering Technician (CET) in Water-Based Systems Layout.
Greg Wilson
Manager, International
Greg resides in New South Wales, Australia, and has over thirty-three years of experience in the fire protection industry. Greg has held the positions of Sales Manager, Project Manager, and Systems Designer, and since 2015 represents Reliable in the Asia Pacific region. He holds a Mechanical Engineer diploma from St. George Institute of TAFE and a Certificate in Contract Administration from the Building Industry Specialist Contractors Organization. Greg is a member of the Australian Standard 2118 4/8/9 Committee and the New Zealand NZS 4541 Fire Sprinkler Standard Committee.
Samer Abdlrahman
Manager, International
Samer brings over 10 years of experience in the Fire Protection Industry from Reliable’s state-of-the-art manufacturing facility in Liberty, South Carolina. Samer has held different positions at Reliable and has a comprehensive knowledge of our products and our high quality and manufacturing operations. Samer Abdlrahman is based in Dubai, UAE, extending our technical services and Reliable brand development in the Middle East and India Region. Samer holds a Master’s Degree in Engineering from Clemson University in South Carolina and is fluent in Arabic and English. Samer joined Reliable Automatic Sprinkler Co. in 2009.
Jerry Yang
Manager, International
Jerry has over ten years of experience in the fire protection industry, resides in Singapore and has over 10 years of experience in the fire protection industry. He holds a Degree in Mechanical Engineering and started out as a project engineer in the construction line before entering the fire protection industry as a design manager. He was actively involved in the work of designing fire protection systems such as Sprinkler, Fire Alarm, Hose Reel and Risers systems. His course of work has given him an extensive understanding of local and international fire code requirements.
